Frequently Asked Questions (F.A.Q.)

Following each order you will receive a short survey about your experience. As a ‘thank you’ for completing the survey, you will receive a promo code for discounts on future purchases!

Greetings purchased from VoiceStudio Pro are intended for sole use on telephone systems unless you are expressly given permission, in writing, by VoiceStudio Pro.

Prior to recording any voicemail greeting, we require clients to call into our Pronunciation Line to provide pronunciations of all company and people names, in their own voice. This ensures that we are pronouncing things exactly as intended!

Studies show that over 85% of callers prefer on-hold music and messaging versus silence, callers will stay on hold up to three minutes longer with on-hold music and messaging, and info on-hold leads to 40% increase in customer retention, 15% increase in inquiries, and 12% increase in requests for products and services.

The bottom line is that on-hold messaging with music makes customers stay on hold longer, and ask about and purchase your products and services.  I think the real question is why would you NOT have on-hold messaging?

Absolutely! Visit our How It Works page to see sample script options.

Our voice talent samples can be heard on our homepage, our How It Works page and when starting to place an order.

You can listen to our samples by clicking here.

If there is something more specific that you are looking for please consider using our Concierge Service.  For an one-time fee of up to $50 (depending on how involved we need to be) our specialists can walk you through the process of creating the ultimate customized greeting!

Email [email protected] with your full contact info, and someone will contact you to discuss the details.

Please reply to your order confirmation email or contact us.

Please consult our contact information on our Contact Us page.

Every service provider has different procedures for uploading greetings. Please contact your service provider in order to determine the best method to upload your greetings.

Unless otherwise requested files are delivered in high quality MP3 format.

Upon ordering please specify the file format with as many details as possible in the Additional Information field. Should we have issues with the format we will contact you for any clarification.

Changes to a script are just like recording a new script and will incur the same fees.

Of course! You can do so through the regular order form.  Click here to order now, and make sure to choose holiday music from our music selection!

Charges appear as VoiceStudio Pro Inc. in USD.

Please contact us directly to discuss the circumstances. As clearly indicated we do not record anything without receiving pronunciations prior.

Certain Voice Talent are indeed bilingual and able to record in multiple languages. Should you want two seperate voice talents the price will increase depending on the number of words in your scripts in the two languages. Please contact us for further information by clicking here.

We maintain an impeccable relationship with our Voice Talent and always ensure that previous talent are indeed available to update older greetings. There may be cases beyond our control that prohibits the re-recording by the talent however we suggest that you contact us here prior to placing your order.

Yes. You may provide us a track. Please note that you are responsible for ensuring that you have the correct rights and/or permissions to use the track on your greetings. VoiceStudio Pro claims no responsibility for any action taken against clients who use music without proper consent.

Unfortunately not.  We cannot guarantee that any order will be done faster as there is a queue and orders are recorded in the order in which they were received.

Standard delivery is 72-hours (or 3 business days) however we often deliver completed files sooner.

Absolutely! You may select music from our royalty-free collection which we will then mix into your greeting(s). Please ensure that you specify which greeting or greetings you want music added to (main, on-hold, after hours, all, etc.)